Privacy Policy

Privacy Policy for Speed Hop Ltd

Last Updated: 16/01/2025

At Speed Hop Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

1. Who We Are

Speed Hop Ltd is a nationwide same-day courier service provider. Our registered office is located at:
11 Brindley Place, Brunswick Square, Birmingham, B1 2LP.

For any questions about this policy, you can contact us at:

• Email: info@speedhopcouriers.co.uk
• Phone: 0330 043 5755

2. What Information We Collect

We collect the following types of information when you use our services or interact with us:

a. Personal Information

• Name
• Contact details (email address, phone number, postal address)
• Delivery details (pickup and drop-off locations)

b. Payment Information

• Billing details
• Payment method (we do not store full card details but may process them via secure payment platforms).

c. Technical Information

• IP address
• Browser type
• Device information

d. Other Information

• Feedback and queries submitted to our customer support team.

3. How We Use Your Information

We use your data to provide and improve our services, including:

• Processing and fulfilling delivery requests.
• Communicating with you about your bookings.
• Responding to customer inquiries or complaints.
• Ensuring compliance with legal and regulatory obligations.
• Analysing data to improve our services and enhance user experience.

4. How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties for the purposes outlined above, including:

• Delivery partners and couriers.
• Payment processing providers.
• IT and software providers who support our systems.
• Legal or regulatory authorities if required by law.

5. How We Protect Your Information

We implement robust technical and organisational measures to safeguard your data, including:

• Secure data storage systems.
• Restricted access to personal information.
• Encryption of sensitive information during transmission.

6. How Long We Retain Your Data

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. After this period, your data will be securely deleted.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data where applicable.
• Objection: Object to the processing of your data for certain purposes.
• Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at: info@speedhopcouriers.co.uk.

8. Cookies

Our website uses cookies to enhance your browsing experience. For more information, please refer to our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: info@speedhopcouriers.co.uk
• Phone: 0330 043 5755
• Address: 11 Brindley Place, Brunswick Square, Birmingham, B1 2LP

This Privacy Policy is designed to reassure you of our commitment to your privacy and transparency in handling your data.